Is Your Skyforge Pack Delayed?

Community Manager Community Manager | unknown date

Dear Immortals,

It has come to my attention that some of you are still waiting for your Nihaz Packs. On Friday there was a delay for players receiving the pack and we investigated the issue. With that investigation, we found a bug and many of you began receiving your packs around 3pm PDT on Friday.

It seems that it also effected other pack purchaser's for a different reason and today, many of you are still waiting for your Nihaz Packs.

In order for customer support to successfully look into why your pack has not been delivered and how you can retreive it, please follow the info below!

1. Make sure it has been 24 hours since you had purchased the pack

2. Make sure your bank has deducted the amount from your account to show proof of purchase.

3. Fill out this ticket form, found on the support site: http://support.my.com/games/formTicket/?questionId...

After you have created your customer support ticket, its then up to customer support to look into your issue. Once again, I apologize for the inconvenience and hope this can get resolved for your character. 

Thanks,

KillShift

NA Community Manager

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